IT Glue vs Hudu for MSPs
The two most common shortlist finalists for MSP documentation. One is the mature incumbent; the other is the self-hostable challenger.
Comparison - Updated Jul 2026
The short answer
IT Glue fits MSPs that need the larger PSA/RMM integration catalog and automated documentation capture. Hudu fits MSPs that need self-hosting or lower per-user cost, provided a smaller integration catalog is acceptable.
The deciding factor is usually hosting posture and how much you rely on automated discovery. If a client contract or compliance regime requires you to control where documentation lives, Hudu's self-hosted option settles it. If you need the collector agent and Network Glue diagramming, IT Glue does that today and Hudu does not.
At a glance
| IT Glue | Hudu | |
|---|---|---|
| Pricing model | Per-user/month, tiered plans (contact vendor for current rates) | Per-user/month (cloud or self-hosted), annual discount available |
| Hosting | Cloud (Kaseya-managed) | Cloud or self-hosted |
| Integrations | ConnectWise, Datto, Kaseya, 40+ PSA/RMM integrations | API-first, ConnectWise, Halo, NinjaOne, Datto |
Where IT Glue is stronger
IT Glue's advantage is catalog size and automation. Its PSA/RMM integration list is the largest in the category, and the collector agent plus Network Glue reduce how much documentation has to be captured by hand.
- Most comprehensive PSA/RMM integration library - Automated documentation via collector agent - Network Glue for auto-generated network diagrams - Completeness scoring per client - Mature audit logging and SOC 2 compliance
Where Hudu is stronger
Hudu's advantage is deployment control. It offers self-hosted and cloud-hosted options, where IT Glue is cloud-only - which settles the question outright when a client contract or regulation constrains where documentation may live.
- Self-hosting option for strict data sovereignty - Cleaner, more modern UI than IT Glue - Documented migration path from IT Glue - More transparent pricing - SOC 2 Type 2 certified, 256-bit encryption, MFA and SSO
Known trade-offs
IT Glue: - Cloud-only; no self-hosted deployment option - Migration out is technically difficult - Can feel expensive for smaller MSPs
Hudu: - Fewer native integrations than IT Glue - Client portal still maturing vs MyGlue - No native network diagramming (requires third-party embed) - Some integrations have known sync issues
Which should you choose?
Choose IT Glue if: - You need the widest PSA/RMM integration coverage available - Automated configuration documentation via a collector agent is a requirement - You want auto-generated network diagrams (Network Glue) - You report documentation completeness to clients and want scoring built in
Choose Hudu if: - You need self-hosting for data residency or client contract reasons - You want lower per-user cost as the team grows - You accept a smaller integration catalog in exchange for deployment control - You are prepared to handle some documentation capture manually
IT Glue
IT Glue is the most widely deployed MSP documentation platform. It offers the most mature feature set in the category: deep PSA/RMM sync, automated configuration documentation via its collector agent, a structured password vault, the Network Glue automated diagramming add-on, and a completeness dashboard that shows documentation coverage per client. Its relationship linking is genuinely best-in-class. Opening a server record surfaces its host, switch, SOP, and credentials in one view. The MyGlue client portal allows read-only access for clients without exposing the full system.
Key features
- ·Most comprehensive PSA/RMM integration library
- ·Automated documentation via collector agent
- ·Network Glue for auto-generated network diagrams
- ·Completeness scoring per client
- ·Mature audit logging and SOC 2 compliance
Considerations
- ·Cloud-only; no self-hosted deployment option
- ·Migration out is technically difficult
- ·Can feel expensive for smaller MSPs
Hudu
Hudu offers both cloud-hosted and self-hosted deployment, which distinguishes it from cloud-only documentation platforms. Its standout differentiator is the self-hosted option, which addresses data sovereignty requirements that cloud-only platforms cannot meet. The hosted version holds SOC 2 Type 2 certification. Hudu's UI is widely regarded as cleaner and more modern than IT Glue's. Relationship mapping and customizable asset templates are well-implemented. The client portal lags IT Glue's MyGlue in maturity, and some integrations have known rough edges.
Key features
- ·Self-hosting option for strict data sovereignty
- ·Cleaner, more modern UI than IT Glue
- ·Documented migration path from IT Glue
- ·More transparent pricing
- ·SOC 2 Type 2 certified, 256-bit encryption, MFA and SSO
Considerations
- ·Fewer native integrations than IT Glue
- ·Client portal still maturing vs MyGlue
- ·No native network diagramming (requires third-party embed)
- ·Some integrations have known sync issues
Can you migrate from IT Glue to Hudu?
Yes, and Hudu publishes a migration path for it. Expect the structured data (configurations, passwords, flexible assets) to move reasonably well and the relationship links and embedded documents to need manual cleanup. Budget real project time rather than treating it as an export/import.
Is Hudu's self-hosted option meaningfully cheaper?
The license cost is lower per user, but self-hosting adds your own infrastructure, backup, patching, and uptime responsibility. For a small MSP already running server infrastructure the net cost is usually lower; for a fully cloud-native shop the savings often disappear once you price the operational overhead.
Which one integrates better with ConnectWise or Datto?
IT Glue has the longer-standing and more granular integrations with both, including bidirectional sync patterns Hudu does not fully match. Hudu covers the mainstream PSA/RMM platforms but with less depth. Verify the specific sync behavior you depend on before committing.