Defines a documentation workflow for MSPs managing multiple client environments. Focus is completeness, retrievability, and maintenance cadence.

Documentation runs as a cycle: collect → normalize → store → review → audit → remediate → report.

Capture network map, tenant/admin access, assets, ISP circuits, key vendors, backup details, and escalation contacts.

Update docs on change events and on a recurring schedule; assign ownership and review checkpoints.

Client runbook, credentials registry, KB structure, change logs, periodic audit results.

Documentation checklist; KB structure template; Tools; Documentation pricing; Quality audit KPIs.