IT Glue Alternatives for MSPs
The documentation category has real competition now. Which alternative fits depends on whether you need hosting control, credential focus, or stack consolidation.
Comparison - Updated Jul 2026
Contents
- 1.Why MSPs look for IT Glue alternatives
- 2.Alternatives at a glance
- 3.Hudu - the leading alternative
- 4.Hudu
- 5.N-able Passportal - best if credentials are the priority
- 6.N-able Passportal
- 7.ITBoost (ConnectWise) - best for ConnectWise-native shops
- 8.ITBoost (ConnectWise)
- 9.NinjaOne Documentation - best if you already run NinjaOne
- 10.NinjaOne Documentation
- 11.When staying on IT Glue is the right call
- 12.Before you migrate
- 13.What is the best IT Glue alternative?
- 14.Can you migrate from IT Glue to Hudu?
- 15.Is there a self-hosted IT Glue alternative?
- 16.Does any alternative replace Network Glue?
Why MSPs look for IT Glue alternatives
IT Glue is owned by Kaseya and has the largest PSA/RMM integration catalog in the MSP documentation category. Two product characteristics drive most alternatives searches.
Licensing is per user, so cost scales with headcount. MSPs adding technicians see documentation cost grow in step, independent of client count or data volume.
Deployment is cloud-only. There is no self-hosted option, so MSPs with clients under data-residency requirements that specify where records may be stored cannot satisfy them with IT Glue regardless of configuration.
What you would be giving up is concrete: the collector agent that documents configurations automatically, Network Glue for generated network diagrams, and the integration catalog itself. No alternative below matches all three.
Alternatives at a glance
| IT Glue (current) | Hudu | N-able Passportal | ITBoost (ConnectWise) | NinjaOne Documentation | |
|---|---|---|---|---|---|
| Pricing model | Per-user/month, tiered plans (contact vendor for current rates) | Per-user/month (cloud or self-hosted), annual discount available | Contact for MSP pricing | Per-user/month (contact vendor for current rates) | Bundled with NinjaOne RMM (per-technician pricing) |
| Hosting | Cloud (Kaseya-managed) | Cloud or self-hosted | Cloud (N-able managed) | Cloud (ConnectWise-managed) | Cloud |
| Integrations | ConnectWise, Datto, Kaseya, 40+ PSA/RMM integrations | API-first, ConnectWise, Halo, NinjaOne, Datto | N-able ecosystem, ConnectWise, Autotask | ConnectWise Manage, ConnectWise Automate | Native to NinjaOne RMM, broad platform integrations |
Hudu - the leading alternative
Hudu is the closest functional equivalent. It offers self-hosted deployment, which resolves data-residency requirements outright, at a lower per-user cost, and it publishes a documented migration path from IT Glue. The trade is a smaller integration catalog and no equivalent to the collector agent or Network Glue, so more documentation capture is manual.
Hudu
Hudu offers both cloud-hosted and self-hosted deployment, which distinguishes it from cloud-only documentation platforms. Its standout differentiator is the self-hosted option, which addresses data sovereignty requirements that cloud-only platforms cannot meet. The hosted version holds SOC 2 Type 2 certification. Hudu's UI is widely regarded as cleaner and more modern than IT Glue's. Relationship mapping and customizable asset templates are well-implemented. The client portal lags IT Glue's MyGlue in maturity, and some integrations have known rough edges.
Key features
- ·Self-hosting option for strict data sovereignty
- ·Cleaner, more modern UI than IT Glue
- ·Documented migration path from IT Glue
- ·More transparent pricing
- ·SOC 2 Type 2 certified, 256-bit encryption, MFA and SSO
Considerations
- ·Fewer native integrations than IT Glue
- ·Client portal still maturing vs MyGlue
- ·No native network diagramming (requires third-party embed)
- ·Some integrations have known sync issues
N-able Passportal - best if credentials are the priority
Passportal inverts the model: credential management is the core product and documentation surrounds it. If your actual pain is password rotation, injection, and privileged access auditing rather than general documentation, it addresses that more directly than IT Glue's vault. MSPs already standardized on N-able get native integration as well.
N-able Passportal
N-able Passportal is positioned primarily as a credential management system rather than a full documentation platform. It delivers strong credential vaulting and secure document storage within a cloud-based architecture, and integrates well within the N-able stack. Its feature depth is concentrated in credential management rather than general documentation. MSPs looking for the depth of asset linking, SOP management, and RMM sync available in IT Glue or Hudu typically find the documentation features fall short.
Key features
- ·Strong credential vaulting and secure sharing
- ·Good fit for N-able RMM and N-central shops
- ·Document storage with access controls
- ·SOC 2 compliant infrastructure
Considerations
- ·Not designed as a primary MSP documentation system
- ·Asset relationship linking is limited
- ·Less suitable outside the N-able ecosystem
- ·Reporting could be more flexible
ITBoost (ConnectWise) - best for ConnectWise-native shops
ITBoost's case rests almost entirely on native ConnectWise Manage integration. If Manage is your PSA and you intend to keep it, the reduced integration maintenance and single vendor relationship carry real weight. Outside that ecosystem it is difficult to recommend over Hudu.
ITBoost (ConnectWise)
ITBoost was acquired by ConnectWise and positions itself as the documentation layer within the ConnectWise stack. It carries overlapping features with IT Glue in many areas, adds client satisfaction survey tools and limited dashboarding, and integrates tightly with ConnectWise Manage and Automate. MSPs heavily invested in ConnectWise may find it a natural fit. Those outside that ecosystem generally prefer IT Glue or Hudu.
Key features
- ·Tight ConnectWise Manage and Automate integration
- ·Competitive pricing vs IT Glue
- ·Client satisfaction survey feature
- ·Familiar interface for ConnectWise users
Considerations
- ·Best value within the ConnectWise ecosystem only
- ·Narrower feature set than dedicated documentation platforms
- ·Development pace has been inconsistent
- ·Feature depth lags behind IT Glue and Hudu in some areas
NinjaOne Documentation - best if you already run NinjaOne
For MSPs already on NinjaOne for RMM, its documentation module consolidates another vendor into an existing relationship. It is not as deep as a dedicated documentation platform - treat it as sufficient for structured client records rather than as a full IT Glue replacement.
NinjaOne Documentation
NinjaOne includes documentation as a native component of its RMM rather than a standalone product. For MSPs already running NinjaOne for endpoint management, this eliminates a significant synchronization problem: device records in the RMM are the same records referenced in documentation. The platform includes a template library, sub-account client segmentation, and searchable documentation. The tradeoff is depth. NinjaOne's documentation module is less feature-rich than IT Glue or Hudu as a standalone system. MSPs needing sophisticated credential vaulting, detailed SOP management, or complex asset relationship mapping may find it limited.
Key features
- ·Documentation native to the RMM with zero sync gap
- ·120+ integrations across the full platform
- ·Template library speeds new client onboarding
- ·Intuitive interface with lower learning curve
Considerations
- ·Documentation depth limited compared to dedicated platforms
- ·Credential vaulting less mature than IT Glue or Hudu
- ·Value is tied to the NinjaOne RMM bundle
- ·SOP and runbook features are basic
When staying on IT Glue is the right call
If you depend on the collector agent for automated documentation, Network Glue for diagramming, or specific deep PSA integrations, no alternative currently matches those. Migration also carries real risk to a system your technicians rely on during incidents. Negotiate the renewal before assuming you need to move.
Before you migrate
Documentation migrations lose fidelity in predictable places. Structured data - configurations, passwords, flexible assets - generally moves acceptably. Relationship links, embedded documents, and rich-text formatting usually need manual cleanup. Export a single client first and inspect the result carefully before committing the full book, and keep the source system read-only until you have verified a full incident-response scenario against the new one.
What is the best IT Glue alternative?
Hudu for most MSPs, on the strength of self-hosting, cost, and development pace. Passportal if credential management rather than documentation is the actual problem you are solving.
Can you migrate from IT Glue to Hudu?
Yes - Hudu publishes a migration path and it is a well-travelled route. Structured data moves reasonably well; relationship links and embedded documents need manual cleanup. Treat it as a project with real hours, not an export and import.
Is there a self-hosted IT Glue alternative?
Hudu is the main one, offering self-hosted deployment alongside its cloud option. For MSPs with data residency requirements that IT Glue's cloud-only model cannot satisfy, this is frequently the deciding factor.
Does any alternative replace Network Glue?
Not directly. Automated network diagramming at that level of integration remains an IT Glue differentiator. MSPs moving away typically adopt a separate network documentation tool or accept manual diagram maintenance.