Scope
Defines MSP-owned backup for SaaS data where platform retention is not sufficient for client requirements.
Inventory and ownership
Identify SaaS tenants, data domains, and access model. Confirm backup ownership and admin credentials management.
Protect and monitor
Set backup schedules, retention, and alerting. Validate coverage for mail, files, and collaboration data as applicable.
Artifacts
Tenant list, retention policy, restore procedure, access log, periodic restore test notes.